What We Collect
At LivLively.in, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
What We Collect
We may collect the following information:
- Name, contact details, and address
- Email ID and phone number
- Billing and shipping information
- Order history and preferences
- Website usage data via cookies and analytics tools
How We Use Your Data
- To fulfill orders and provide customer service
- To improve your shopping experience
- To send order updates, offers, or newsletters (if opted in)
- To comply with legal obligations
Information Sharing
We never sell your personal data. We only share it with:
- Trusted delivery/logistics partners
- Payment gateway providers
- Regulatory bodies when legally required
Your Rights
You can:
- Request access or correction of your data
- Unsubscribe from marketing at any time
- Ask us to delete your personal information (unless legally required to retain it)
Data Security
We follow strict measures to protect your data, including encryption, secure servers, and limited internal access.
For queries, write to: LivLively@purobien.com
2. Terms & Conditions
Welcome to LivLively.in. By using our website, you agree to the following terms and conditions. Please read them carefully.
Use of Website
- This website is for general wellness and product information.
- You must be 18 years or older to make a purchase.
Product Use
- Products on LivLively.in are not intended to diagnose, treat, cure, or prevent any disease.
- Always consult your doctor before starting any new supplement.
Pricing & Availability
- All prices are in INR and inclusive of applicable taxes.
- We reserve the right to change pricing or product availability at any time.
Intellectual Property
All content (text, images, product design) is the property of LivLively and may not be used without written permission.
Limitation of Liability
LivLively is not liable for any direct or indirect damages arising from the use of our website or products.
3. Shipping & Delivery Policy
At LivLively, we’re committed to getting your wellness essentials to you as quickly and safely as possible.
Shipping Partners
We work with reliable logistics partners to ensure timely delivery across India.
Dispatch Time
- Orders are typically dispatched within 24–48 working hours.
- You’ll receive a tracking link once your order is shipped.
Estimated Delivery Time
- Metro cities: 2–4 business days
- Non-metro areas: 4–7 business days
4. Return & Refund Policy
We care about your experience. If something isn’t right, we’re here to help.
Eligible Returns
- Products that are damaged, expired, or incorrect may be returned.
- Raise your request within 48 hours of receiving the order.
- Returns will not be accepted for opened/used products due to hygiene reasons.
Refunds
- Once approved, refunds will be processed within 5–7 working days to the original payment method.
- For COD orders, refunds will be made via UPI/bank transfer.
Write to us at LivLively@purobien.com with your order number and photos of the product (if damaged).
5. Cancellation Policy
Need to cancel your order? No worries—we understand.
When Can I Cancel?
- Orders can be canceled before they are shipped.
- Once shipped, cancellation is not possible. You may refuse delivery if needed.
How to Cancel
- Email us at support@livlively.in with your order number.
If the order is eligible for cancellation, a full refund will be initiated.
6. Disclaimer
The information on LivLively.in is for general educational and wellness purposes only.
- Products are not meant to replace medical advice, diagnosis, or treatment.
- Individual results may vary.
- Always consult a healthcare professional before beginning any supplement regimen, especially if pregnant, nursing, or on medication.
LivLively does not guarantee specific outcomes and disclaims liability for any misuse of products.
7. Medical Disclaimer
LivLively products and content are based on research, wellness practices, and natural health principles.
However:
- They are not substitutes for medical treatment.
- If you have a chronic condition, gut disorder, or are on medication, consult your physician before use.
- Testimonials are customer experiences and do not guarantee similar results for everyone.
Your health journey is personal—LivLively is here to support, not replace, your healthcare provider.
8. Cookie Policy (Optional)
LivLively.in uses cookies to enhance your experience.
What Are Cookies?
Cookies are small files stored on your browser to help websites remember your preferences.
Why We Use Them
- To remember your login and cart details
- To analyze website performance via tools like Google Analytics
- To personalize content and offers
You can disable cookies anytime through your browser settings.